Your first visit

Before you arrive

Please arrive 20–30 minutes early to fill out paperwork, or 5–10 minutes early if you bring completed forms with you. Questions before your visit? Call us.

What to bring

• Your insurance card
• Any paperwork we sent you
• Your brace, splint or crutches, if you use them
• Optional: operative reports, MRI or X-ray results

What to wear

Comfortable clothing. Shorts are important for leg, knee, ankle and foot problems. For neck, upper back or shoulder problems, a gown is available. You're welcome to bring a change of clothes.

Your evaluation

Your first evaluation takes about an hour: a detailed history, a physical exam, and objective tests and measurements. Your therapist then gives you a physical therapy diagnosis (which is different from a medical diagnosis) and a treatment plan, and you set goals together.

Follow-up sessions usually last 30 minutes to an hour. There's no fixed number of visits; your program is updated as you improve.

Appointments and cancellations

• Please give 24 hours' notice to cancel. Our voicemail is on 24 hours a day.
• Running late? Call us. We'll do our best to fit you in.
• Patients are generally seen within 5 minutes of their scheduled time.
• Schedule your visits in advance, including the number of visits you need.
• Let your therapist know at least one week before a physician follow-up, so we can schedule a re-evaluation.

During your care

If your symptoms get worse, call the office and a therapist will call you back the same day. Keep up with your home exercise program; your recovery depends on it.

Billing

Billing works much like a doctor's office. You may owe a balance after your insurance pays, and that can take up to six months to finalize. Insurance & fees